choosing where to buy equipment for the new astronomer is about as easy as it is to decide on what equipment to buy. i spent time visiting approximately 100 astronomy related web sites with the quest of finding the prefect supplier. these web sites had many articles and stories of successes, failures and down right dreadful stories from people buying equipment.
it came down to three major suppliers where the stories were toward the good side and i rated them by the number of good hits i reviewed. i started with the least recommended and placed my first call. i explained that i was a new customer interested in purchasing a telescope in the near future.
the first two suppliers’ basically told me to call back when i was ready to buy and offered no help in the process of selecting or recommending equipment that would be right for me.
the third was to telescopes.com and here is where the story gets good. to my surprise an extremely knowledgeable person was asking me questions about my interests, budget, brand favored, etc. (remember, this is after i told him i was not ready to buy just yet.)
we discussed several options and budgets over the 15 minute call. ready for this? he ended with “ please feel free to call again if you have any additional questions or need information on our products”.
well, after deciding what i wanted i returned to telescopes.com and placed my first order. i choose to buy what i needed in segments, “add as i learned approach” preventing me from being overwhelmed with equipment i was not ready for. the sales associate again was very knowledgeable and together, after some discussion, the order was placed.
everything arrived, on time, in perfect condition and was billed correctly.
i have now placed several orders (some small and some large) with telescopes.com and received the same attention, customer service, and quality products regardless of the total amount i spent.
most recently i was looking for an accessory
that was not in stock. the sales associate asked if my need was urgent, and
if i needed it today, i might want to look at other suppliers to see if someone
might have one in stock. (hot item) my reply,,,,,,, i will wait,,,,,, and placed
the order happily,,,,, knowing i will receive it correctly the first time. but
most of all i want to contribute to their success so they will be there to answer
my questions in the future.
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this site was last updated 05/11/2008