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buying equipment choosing where to buy equipment for the new
astronomer is about as easy as it is to decide on what equipment to buy. i
spent time visiting approximately 100 astronomy related web sites with the
quest of finding the prefect supplier. these web sites had many articles and
stories of successes, failures and down right dreadful stories from people
buying equipment. it came down to three major suppliers where the stories
were toward the good side and i rated them by the number of good hits i
reviewed. i started with the least recommended and placed my first call. i
explained that i was a new customer interested in purchasing a telescope in
the near future. the first two suppliers’ basically told me to call back
when i was ready to buy and offered no help in the process of selecting or
recommending equipment that would be right for me. the third was to
telescopes.com and here is where the story gets good. to my surprise an
extremely knowledgeable person was asking me questions about my interests,
budget, brand favored, etc. (remember, this is after i told him i was not
ready to buy just yet.) we discussed several options and budgets over the 15
minute call. ready for this? he ended with “ please feel free to call again
if you have any additional questions or need information on our products”.
well, after deciding what i wanted i returned to telescopes.com and placed
my first order. i choose to buy what i needed in segments, “add as i learned
approach” preventing me from being overwhelmed with equipment i was not
ready for. the sales associate again was very knowledgeable and together,
after some discussion, the order was placed. everything arrived, on time, in
perfect condition and was billed correctly. i have now placed several orders
(some small and some large) with telescopes.com and received the same
attention, customer service, and quality products regardless of the total
amount i spent. most recently i was looking for an accessory that was not in
stock. the sales associate asked if my need was urgent, and if i needed it
today, i might want to look at other suppliers to see if someone might have
one in stock. (hot item) my reply,,,,,,, i will wait,,,,,, and placed the
order happily,,,,, knowing i will receive it correctly the first time. but
most of all i want to contribute to their success so they will be there to
answer my questions in the future. |
buying equipment information
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© 2005 james eaton --- site email address is sightsabove@sightsabove.com - - - how and where to buy t this site was last updated 09/12/06 elescope equipment. |
this site was last updated 05/11/08